Here's a reviewed and corrected transcript:

S1-E6 Culture of Service - Transcript

00:04 - 00:45
Kevin Zundl: Hi, my name is Kevin Zundl, and welcome to the Turning Winds podcast. Turning Winds is a full continuum of care with specialized academic support for teens who need some help clinically. So today, I have the pleasure of another great conversation with Carl Baisden, and I do always enjoy these. There's always something important I take away from these conversations, and it sits with me—I process, you know, it might be a day later, a week later. But I hope those who are listening kind of get benefit from that as well.

00:45 - 01:23
Kevin Zundl: This next one might be a little unexpected, but I think it's kind of an interesting and important one. I've had the pleasure of having so many conversations over the years with so many different roles at Turning Winds. And one of the common threads between all those conversations is the team—the idea of the team and how at Turning Winds, everyone relies on each other and trusts each other. They have just a great way of interacting. So today, I just want to dive into it more because personally, I'm just so into it.

01:23 - 01:39
Kevin Zundl: And I think it gives off such a great vibe. So welcome, Carl, and let's get into it. How does Turning Winds become such a great, tight team? What is the origin of that?

01:40 - 02:23
Carl Baisden: Yeah. Well, it helps that we all really like each other. You know, as I’m listening to you talk, Kevin, I can't help but to consider family systems and how part of what often breaks down in family systems is—you hear this story a lot—mom and dad, they get married, they're in love, they have a child, and one parent's attention starts shifting more towards the child and less towards the partner. There’s a flawed approach and even a thought process that does exist in our world and our current society.

02:24 - 03:01
Carl Baisden: The thought that the most important people in a parent's life are their children. We believe that’s a flawed thought process. The most important person in a mother's life is her husband—it’s her partner who she's living life with. And same for dad. In a very real way, we not only accept that, we believe it very strongly, and that transfers over to Turning Winds. The most important people in my world are my teammates, my partners—the people that I go to war with, the people that I am in the trenches with.

03:02 - 03:37
Carl Baisden: And naturally, what happens is if the people at the top of a system are united and together, and they are the most important things to each other, everyone within that system feeds off of that safety and security, that predictability. It leaves a lot less room for triangulation, manipulation, or unhealthy patterns of behaviors with kids. The most important people in a family to be united are mom and dad. The most important person to dad should be mom, and the most important person to mom should be dad.

03:37 - 04:13
Carl Baisden: At Turning Winds, we follow suit with that—the most important people to me are my teammates. And if I keep it that way, we're going to be the most effective team for the kids. I couldn’t help but notice the similarities between a parenting system and the system we try to create at Turning Winds. Recognizing the importance of that unity and connection, and knowing that us liking each other and having strong bonds as professionals and teammates, translates into amazing outcomes for our kids.

04:13 - 04:55
Carl Baisden: For years, we've been trying to foster a cohesive, powerful environment that allows our staff to love and support each other. As a result of that culture, we see incredible, sometimes miraculous, things where people show up for each other. I often get inspiration from watching our staff support one another. For example, recently, a team member needed significant medical treatment and would be away from work for an extended period. Her teammates rallied around her, donating their PTO so she could address her challenges without stress.

05:39 - 06:15
Carl Baisden: That’s not a one-off occurrence at Turning Winds—it’s a standard practice. It’s not governed by policy but by the culture of unity and connection. I often hear staff refer to each other as family, which is a little cheesy but makes me emotional at the same time. We show up for each other, no matter what. That’s what makes this hard job worth it—knowing we have each other.

07:07 - 07:27
Kevin Zundl: Wow. That really shows that if you have that strong foundation, magnificent things can be built on it. It’s so positive, and just being around it, it spreads. Love what you’re doing at Turning Winds.

07:28 - 07:29
Carl Baisden: Thank you, Kevin.

07:29 - 08:08
Kevin Zundl: So if you’re a parent and have a teen, and things aren’t going well, there are answers out there. I couldn’t encourage you more to make the call. Turning Winds is there to help you. The best way to reach them is by calling 800-845-1380. There are also great resources on their website at turningwinds.com.