Contact Us: (800) 845-1380


TWAI is an Out of Network treatment provider accepting most major insurance plans.

Here at TWAI we understand the immense financial challenges that families face trying to provide the very best treatment services for their children. To help lighten the financial burdens of the families we serve, we now accept most major insurance policies. This helps to significantly reduce the cost of treatment services for your child. We understand that as the parent, working with your insurance provider to cover the costs of treatment can be a nightmare. Or admissions and billing department team members are here to help guide and direct you through this difficult process.

VOB (Verification of Benefits)

To get started TWAI must submit your insurance information to our insurance billing department for a verification of benefits. Once the insurance information is received we can begin the verification process on your behalf immediately. The insurance billing department will get in contact with your insurance provider and get a detailed explanation of the mental health and chemical dependency benefits within your policy. This explanation of benefits is made available for you by your admissions counselor generally within the same business day. The following pieces of information will be obtained:

Individual Out of Network Deductible and what has been applied to date
Individual Out of Network Out of Pocket Maximum and what has been applied to date
Whether there are Annual or lifetime benefits
Co-Insurance % after deductible is met
Coverages available (RTC, PHP, IOP, GOP)
Whether there is a waiting period for preexisting conditions


Many insurance policies require a pre-authorization. Pre-authorization is a preapproval from the insurance provider to provide treatment services to your child. Our admissions team and treatment team will do all they can to complete the pre-authorization process for you.

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Questions About Turning Winds?

We Can Help.

Contact Us: (800) 845-1380

Turning Winds Academic Institute
31733 S Fork Yaak Rd
Troy, Mt 59935

TWAI Corporate Office
6885 Bauman Rd
Bonners Ferry, Idaho 83805

Phone (800) 845-1380
International + 208-267-1500
Fax (208) 267-1600

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